After completing this chapter, you will be able to:

- Understand the overall Exchange 2000 Server collaboration platform
- Understand various collaboration methods
- Plan your collaboration
- Design and deploy chat services
- Design and deploy instant messaging services
- Understand the Exchange collaboration development platform

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Microsoft Exchange 2000 Server is much more than just an email server—it is a collaboration platform that employs a number of technologies to enable a multitude of ways we can communicate and collaborate. Email is the primary one, but the Exchange platform also implements chat services, instant messaging services, data conferencing, and audio and video conferencing, as well as providing a collaborative application development framework. This chapter concentrates on chat services and instant messaging services, which will be important on your exam day, and it also overviews the other collaboration components of Exchange 2000.

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